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Helping Patients Get What They Want

 

 

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Life moves fast, and the older we get, the faster it seems to move. Time spent with work, family, children and the day-to-day responsibilities involved with simply living on this planet means that most of us look at the clock at some point during the day and say in disbelief, “Is it that time ALREADY?” In fact, American moms report having just 36 minutes of free time per day.

So when it comes to making choices in healthcare, it’s no wonder patients opt for convenience. Finding healthcare that fits with busy schedules, yet affords patients the same conveniences they find in other areas of their life, has never been more important. In fact, in a recent 2016 study, researchers, responding to the ever-changing healthcare climate, set out to discover what is most important to consumers when it comes to their healthcare needs. The study focused on people from all walks of life: varied age groups, income and education levels, and ethnicities. In the list of the top three items most important to consumers was, you guessed it, convenience.

In response to a world that moves fast, healthcare organizations are finding new and better ways to meet their patients’ needs, offer convenience, but still deliver value.

At Spectrum Healthcare, we understand this completely.

“Patients, now more than ever, are looking for healthcare solutions that work with their busy lifestyles,” says April Rhodes, Spectrum CEO. “They want speed, efficiency, convenience, ease, and, of course, value. But convenience isn’t all: they want to be listened to; they want to be understood, they want their needs met fully and completely, and they want it done in a timely manner so that they can get back to work, school and life. They don’t want to compromise on care; they just want efficient care.”

“The matter of convenience is important everywhere we go,” April continues, “but nowhere more important than healthcare. After all, being sick means you don’t feel well, and nobody wants to wait to feel better. Patients want what we all want: minimal wait times to be seen, shorter waiting room times and a good availability of appointments. It is essential that healthcare organizations not only listen, but respond to the needs of their community. This is why in 2017, we expanded ALL of our services to ALL of our locations: Cottonwood, Camp Verde, and Sedona. It means that no matter what Spectrum Healthcare location you visit, you will be able to access all of our services under one roof: Primary Care, Pediatrics, Psychiatry and Counseling. No more driving around to get the help you need; it’s all in one place. We even took it a step further by offering same day appointments, walk-in hours,  and a brand new E-Visit option coming very soon, allowing busy patients to access a healthcare provider via a “virtual visit” from the comfort of their computer or mobile device if they can’t make it in.”

“All these things work together for the good of the patient. The easier it is for someone to access care, the more likely they will continue to seek out care and adhere to their healthcare plan. The fewer obstacles people have to navigate; the fewer hurdles patients have on their path to Good Health, the greater the odds they will stay on the path. And that’s our goal.”

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