A little 4 year old girl sat in Spectrum’s lobby waiting for her older sister.
She stopped a woman walking by to ask the woman if she knew when her sister would be finished with her appointment. The woman, who was clearly on her way somewhere, stopped immediately. She smiled back at the little girl, and told her she would check on the time, which she did, and quickly returned to the little girl to reassure her that it would be soon. The little girl shared with the woman that she missed her sister when she was gone.
The woman had a great number of things to do, but at that moment, nothing was more important than the little face in front of her. To the great delight of the little girl, the woman sat in the lobby with her. The two talked and giggled and played with the little girl’s doll until the little girl’s sister returned to the lobby from her appointment. The little girl said goodbye and each went on their way.
Those watching this scene could not help but remark how adorable those two were, sitting together like old friends, playing with a doll.
The little girl, no doubt, went back to her home and the woman, went back to her office to continue working, for she had much work to do.
And on the door of the woman’s office office read a nameplate: April Razo, Spectrum Healthcare CEO.
At Spectrum Healthcare, every patient matters to every one of us.
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